Logistic services /
Keeping your hospital moving, with healthcare logistics, portering and helpdesk services
Logistics, portering and helpdesk services /
A smooth-running hospital
Excellent patient flow is central to the patient experience you deliver and essential to the effective running of your hospitals. We understand how vital it is to get everyone and everything in the right place at the right time, so we’ve designed highly responsive logistics, portering and helpdesk services that get the job done, smoothly and efficiently.
Supportive, effective portering
We keep your hospital moving, always on the alert to react quickly so we can do everything possible to support patient flow. Our portering teams are the human face of hospital logistics, the often-unsung heroes of your healthcare setting, working with patients at times of real uncertainty. From a friendly chat on the way to x-ray, to reassuring an anxious patient heading up to the ward, our porters always focus on what the individual needs in that moment.
Always-on helpdesk logistics
Our Pulse helpdesk system uses cloud-based technology to keep us responsive to your needs, helping you to optimise your clinical output. Using real-time dashboards fed by live data, our highly trained operators take ownership of a request and track its progress from beginning to end. At all times, they allocate resources to maximise efficiency.
Innovating for excellence
Our cutting-edge approach to logistics delivers innovative portering featuring real-time, geo-allocation. A request coming into our Pulse helpdesk generates a push notification to the PDA device of the nearest porter. The clinician putting in the request gets an immediate acknowledgment and can then communicate directly with the responding team member. This smart use of resources keeps your operational efficiency high and improves the patient experience.