Retail Catering Services /

One Retail is dedicated to enhancing the overall experience of healthcare environments by offering a diverse range of retail solutions. Our commitment to providing refreshment and relaxation is exemplified through our hospital cafés, restaurants, and retail convenience stores.

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One Retail: Healthcare Retail Solutions /

A space for everyone

At One Retail, our dedicated retail services are designed to create inviting spaces that cater to the diverse needs of patients, visitors, and clinicians alike, fostering an environment where individuals can truly rest and recharge. 

​​We welcome everyone, from busy professionals grabbing a quick bite to eat, to patients seeking a break from the hospital environment, to visitors choosing not to cook alone at home. Whether it's a tasty meal, a moment of respite, or shared company, we're here for you.

Home grown branded outlets

We use our extensive experience in the food and retail service industry, to deliver a wide range of great-value, fresh, and healthy food and drink. We provide these services in our Wellspring restaurants, Coffee House cafés, and Amigo convenience stores. Every taste experience in our restaurants has been carefully crafted by our culinary team of chefs to nourish, hydrate and revive. We’re committed to creating delicious menus that meet the government’s healthy eating requirements within hospital settings.

However, our commitment goes beyond providing sustenance; we also strive to craft multi-functional spaces that serve as more than just places to eat. Within our establishments, we purposefully design private meeting areas and communal seating that encourage social interaction. Furthermore, our chefs utilise these spaces for running teaching kitchens, where they impart their culinary expertise to aspiring individuals, hosting special events and catering pop-ups.

In our continuous pursuit of excellence, we conduct regular research to stay attuned to evolving preferences, striving to provide exactly what our customers want when they want it. Moreover, as part of our commitment to social responsibility, we actively support various social enterprises within our offerings. Notable initiatives include our involvement in the Change Please coffee scheme and the Life Water clean water project.

Healthcare Retail Services

High-street partnerships

Our valued partnerships with renowned brands such as Costa, M&S, and Subway bring popular high-street choices to your healthcare setting, creating a comforting and familiar atmosphere. At One Retail, we approach each outlet as if it were a flagship store, ensuring the highest standards of service with retail teams trained to embody the brand values of our partners.

We take pride in tailoring each outlet to integrate with your unique space, ensuring a perfect fit that complements the environment and enhances the overall experience. Our expert team manages every aspect of the outlet, employing strategic measures to optimise your financial returns over the contract's entire duration. 

And, because we continually monitor food service trends, our offers match precisely what customers are looking for – from a grab-and-go lunch to a freshly ground cup of coffee or a ready meal for tonight’s dinner. By staying attuned to the ever-changing landscape of consumer preferences, we ensure that your outlet remains not just a space but a destination that resonates with the desires of the modern customer.

Healthcare Retail Services

Innovating to meet our customers' needs

At One Retail, innovation is the key to success in our cafés, restaurants, and hospital retail convenience stores. We integrate the newest, cutting-edge technology into every aspect of our operations, staying ahead of customer experience trends, reducing our carbon footprint and boosting operational efficiency.

Our latest innovations focus on enhancing customer experience through user-friendly solutions. For example, we have implemented intuitive touchscreen menus and state-of-the-art electronic feedback systems, which help to gain instant customer insights. 

We also have dedicated application businesses that continuously generate a stream of new ways to enhance our offerings. One notable example is our pre-ordering and loyalty app, designed to provide customers with a seamless and rewarding experience. Through these advancements, we strive to stay at the forefront of technology, delivering enhanced value and customer satisfaction.